Anaheim | Ft. Laud | Austin | Chicago | Ann Arbor | Charlotte | Toronto | NY/NJ | Seattle


August 22-23


Chelsea Hotel, Toronto


Designed Specifically for Managed Service Providers
Take Your IT Services to the Next Level

Welcome! We continue to make the ASCII IT Success Summits dynamic and designed to deliver maximum value to Managed Service Providers. Our agenda is geared to help MSPs grow their business, offer additional services, help their customers transition to the cloud and increase monthly recurring revenue opportunities. - Jerry Koutavas, ASCII President

The Speakers

Former White House CIO & Cybersecurity Authority Starring on CBS’s, “Hunted”

Theresa Payton, President & CEO, Fortalice Solutions; Co-Founder, Dark Cubed

As the star of the CBS TV series, “Hunted,” Theresa Payton identifies emerging trends and techniques to help combat cyber threats, from the impact of the Internet of Things to securing Big Data.

The first female to serve as White House chief information officer, and named #4 on IF SEC Global’s list of the world’s Top 50 cybersecurity influencers in security & fire 2017, Theresa is one of America’s most respected authorities on Internet security, data breaches and fraud mitigation. With real-world strategies and solutions, she helps public and private sector organizations protect their most valuable resources.

How MSPs Can Avoid Legal Disasters That Will Drain Their Company’s Funds

Bradley Gross, Managing Partner at Law Office of Bradley Gross, P.A.

Bradley Gross is the founding partner of the Law Office of Bradley Gross, P.A., a law firm that focuses on transactions involving managed service providers, VARs, technology solution resellers, cloud solution providers, IT professionals and technology companies worldwide.

Lessons From the Field: Hurricane Harvey – What MSPs May Overlook in their Business Continuity Planning

Lamar Curtis, President, IAG Business Technology

Fellow ASCII Member and President Lamar Curtis of IAG Business Technology is one of Houston’s leading information technology service organizations.

It’s Happening Now – How One Company is Helping MSPs Generate Recurring Revenue Using IoT

Tim Martin, Business Development Manager, Action Point Software Development

Recently awarded Microsoft’s Solution Provider of the Year, Action-Point’s Tim Martin is no stranger to technology. Originally from Belfast, Ireland, Tim initially sold hardware systems in the early nineties which lead him


VP of Channel, Pax8


President, Vertical Axion


Field Marketing Manager, Pax8


Partner Program Specialist, Duo Security


VP of Business Development, Datto


VP of Business Development & Client Coaching, Technology Marketing Toolkit


Sales Engineer, Webroot


Account Manager, Auvik Networks


Senior Technical Account Manager, Auvik Networks


Co-Founder and VP, Callture


Director of Sales, Retrospect


Executive Vice President,


VP of Global Channel Sales, Comodo




Packed with high quality content, just for you.

12:00 pm - 1:00 pm

Badge Pick-Up, Lunch & Business Card Exchange

Located in Mountbatten Court

1:00 pm - 1:30 pm

How to Avoid the ‘McDonaldizaton’ of Your MSP

Jerry Koutavas, The ASCII Group

1:30 pm - 2:00 pm

Own the Network: Network Management for MSPs

Lindsey Ernst & Anthony Pullia, Auvik

In today’s cloud-dominated world, the network is more important to your clients than ever—it’s the gateway to everything they need. So clients want you to own the network—to take full responsibility for keeping them connected. In this session, we’ll walk you through exactly what it takes to own a client network, some of the challenges you’ll face in doing so, and ways to overcome those challenges. You’ll learn how to make network management an efficient and cost-effective part of your MSP business, turning clients into raving fans along the way.

2:00 pm - 2:30 pm


2:30 pm - 3:00 pm

One Hour Marketing: The Entrepreneur’s Guide to Simple, Effective Marketing for Getting More Clients, Knowing Your Market, and Building a Stronger Business

Herman Pool, Vertical Axion

3:00 pm - 3:20 pm

Break & Networking Time

3:20 pm - 3:50 pm

2 Simple Tools to Successfully Sell Security To Even The Most Stubborn Business Owners

Jan Spring, Continuum

Increase your MRR with highly profitable recurring security revenue using 2 simple tools. Use these tools to overcome objections and stalls, and convince even the most stubborn business owners to buy advanced security services. Learn how to sell the low hanging fruit in your existing client base and even close larger companies to enterprise level security tools that will stop zero day attacks.

3:50 pm - 4:20 pm

Secure, Complete, Smart Backups for Small Business

Werner Walter, Retrospect

Canary in a coal mine – Make sure your Disaster Recovery Plan is Secure, Complete, and Reliable.

4:20 pm - 4:50 pm

Trusted Access: How to Build Your MSP Business with a Stronger, Simpler Security Offering

Seth Wolin, Duo Security

The IT landscape is changing. Cloud applications, remote access, and BYOD environments are continually expanding your customers’ attack surface and augmenting the risk of a breach. Learn how leading MSPs are taking advantage of this shift by building a simple, scalable managed security practice around three essential components: Trusted Users, Trusted Devices, and Every Application. Discover how Duo Security’s Trusted Access Platform helps everyone from small IT shops to global enterprise organizations (like Facebook, Uber, and Toyota) address those risks in minutes, not months. And find out how Duo’s MSP Program makes it absurdly easy to do business without any barriers to entry.

4:50 pm - 5:20 pm

Selling Business Phone Service in Ontario

Siva Sanmuga, Callture

Callture works with Partners to sell Business Phone service to their clients. Sometimes our sales professionals go with the partners for sales presentation. In some cases, we do the sales for them. We have a successful closing rate of over 60%.

5:20 pm - 5:45 pm

Day One Wrap Up & Voting

5:45 pm - 6:30 pm

ASCII Member Closed-Door Meeting

Located in Gerrard

6:30 pm - 8:00 pm

Welcome Reception

Located in Mountbatten Lane

8:00 am - 8:45 am

Networking Breakfast & Badge Pick-Up

Breakfast Sponsored by QuoteWerks & SOCSoter

8:45 am - 9:15 am

How MSPs Can Avoid Legal Disasters That Will Drain Their Company’s Funds

Bradley Gross, Law Office of Bradley Gross, P.A

9:15 am - 9:35 am

How Cloud Solutions for Business Continuity and Productivity Significantly Boost Up MSPs Business Value

David Latulippe,

Today’s IT professional are often limited to one field of services. The continuous training required to stay up to par with the latest cloud technologies demands a considerable investment of time and money. By choosing the right distributor; one who understands your business reality and adapts his offer to your business needs, you can develop your range of services and multiply your revenues without investment, time or effort!

9:35 am - 9:55 am

MSP to MSSP: Adding Cybersecurity to the Managed Services Mix Together with Comodo

Rebecca Myrick, Comodo

Today’s cybersecurity threat level remains at its highest level in history: malware runs rampant, and organizations large and small are besieged by phishing, breaches, take-downs and DDoS attacks. In response, governments institute new policies in attempts to help companies safeguard their digital assets and those of their customers, but end up creating new mandates and strains upon IT organization resources.

In this environment, cybersecurity presents the greatest challenges to IT organizations and also offers the greatest opportunities for participants across the IT ecosystem, especially service providers. IDC predicts that by 2020, services will account for over 80% of cybersecurity spending and that services categories that will lead spending include managed security services. If you are a Managed Services Provider (MSP), you have probably already identified cybersecurity as the “next big thing” for your company. However, the transition from MSP to MSSP involves more than just adding security services to portfolios and line cards. You need to implement the right mix of tools, resources and services.

Join Rebecca Myrick, VP Global Channel Sales at Comodo Cybersecurity, and hear how you could start to make the transition and how Comodo can help.

9:55 am - 10:15 am

How To Build The Ultimate Sales And Marketing Machine For Your IT Services Business

Aaron Leicht, Technology Marketing Toolkit

10:15 am - 10:30 am

Morning Break – Networking & Headshots

10:30 am - 10:50 am

Business Continuity 2.0

Rob Rae, Datto

The evolution is over & the modern approach of positioning Business Continuity.

10:50 am - 11:10 am

Distribution. Simplified.

Jennifer Bodell & Nicole Faletra, Pax8

20 years ago the value distributors provided was obvious. Today, not so much. Join Pax8 to learn why distribution is broken, what we’re doing to fix it, and how we will help you find new business in the cloud.

11:10 am - 11:40 am

Rapid Pitches

Silver Sponsors

11:40 am - 12:00 pm

The Benefits of Community – Why You’ll Want to Become a Member of The ASCII Group

Trevor DiGirolamo, The ASCII Group

Running your own IT business requires a lot of heavy lifting, and most companies find there is some area that gets short-changed. If you find yourself struggling to complete everything on your checklist, consider joining The ASCII Group’s IT Community. We will outline how to take advantage of discounted price points and the best way to utilize the over 70 targeted programs and services that ASCII offers to its members.

12:00 pm - 2:15 pm

Solution Pavilion & Lunch

Located in the Churchill Ballroom

2:20 pm - 2:40 pm

Selling Security

Jonathan Barnett, Webroot

We all know that it is important for you to keep your clients secure. But what does this mean and what are the consequences if they are compromised? Putting this in terms your clients will understand and making it relative is a challenge. I will approach this from the perspective of the hacker, step through an attack, and illustrate the process as well as the consequences of my success. Additionally I will touch on the current status of the threat landscape, beyond just ransomware, and identify how these threats can be addressed.

2:40 pm - 3:10 pm

It’s Happening Now – How One ASCII Member is Helping MSPs Generate Recurring Revenue Using IoT

Tim Martin, Action Point Software Development

3:10 pm - 3:30 pm

MSP First

Rob Rae, Datto

The channel of 2018 and the power and influence you have. What the Datto & Autotask merger means for you.

3:30 pm - 3:50 pm

Opportunity Hacking: How to Find the Intelligence You Need On Your Next Prospect

Jerry Koutavas, The ASCII Group

Learn how to increase your chances of finding and closing new business by leveraging information.

The world revolves around data, it is all around us, but it’s how we find it and use it as part of our sales process that can make all the difference.

Don’t simply follow the typical sales process your competitors are already doing; the deeper you go in finding the right information, the better chance you have in closing that business.

Jerry Koutavas, President of The ASCII Group, will be speaking about how you can utilize the Internet to build out a profile of your next prospect and strategies on how to gain a responsive dialogue in ultimately pursuing that business.

3:50 pm - 4:20 pm

Lessons From the Field: Hurricane Harvey – What MSPs May Overlook in their Business Continuity Planning

Lamar Curtis, IAG Business Technology

4:20 pm - 4:30 pm

Getting to the Truth and Generating Sales with Dark Web ID™

Matt Solomon, ID Agent

Digital credentials such as usernames and passwords are used by your customers to connect to their critical business applications, as well as 3rd party online services. Unfortunately, there’s a lack of urgency to take password management seriously. Criminals know this — and that’s why passwords are easily accessible and rank high amongst the most valuable assets found on the Dark Web. Because these criminals are sophisticated in their attacks, many companies are unaware of data loss until they have been informed by law enforcement. Matt Solomon, VP of Sales and Business Development, will share compelling statistics, explain the path from exposure to breach, and explain what you can do to protect your SMB customers from theft as a result of exposure.

4:30 pm - 5:00 pm

Afternoon Break – Voting & Networking

5:00 pm - 6:00 pm

Featured Keynote: Why Small Business Is Most at Risk for IT Security and How to Get Their Attention

Theresa Payton, Former White House CIO

6:00 pm - 6:30 pm

Closing Award Ceremony & Giveaways

Located in Mountbatten Salon


ASCII events have been nothing short of great.  I have the ability to interact with fellow peers, manufactures and vendors. I am able to ask questions and get the answer directly from the source.  Through the events I am able to learn about the growing trends of the industry.  I consider the time spent to be a great investment to the future of my company.

Stanley Louissaint
President, Fluid Designs Inc.

Great event! This was my first ASCII event. I came as a guest, but left as a member. It’s a superb forum for hearing about vendors and products I didn’t know about. The fact that the vendors actually are focused on the MSP community is even better. Some of the speakers helped me to see what I’ve been missing in providing services to my customers. What I learned will help me grow and help my customers. I’ll definitely be attending events in the future.

James M. Golden
President, Golden Consulting Inc.

The ASCII Success Summit is a must attend event for me. It’s the perfect balance of peer-to-peer networking, continuing education and vendor interaction. I’ve made more professional connections attending ASCII events than I have ever made anywhere else.

C.J. Ezell
Founder, PointClear Networks

Why is this conference for you?

Hands on Technology Showcase

Get “hands on” in our solutions pavilion, where we will have over 20 leading IT companies showcasing how their technology can help you and/or your customers businesses. See and experience the technology live as you network with the vendors and learn about their SMB solutions.

Leading Industry Education

Insight and market discussions provided by leading channel executives in the IT space. Learn how the top IT companies are approaching and transforming the market by leveraging the latest technologies to drive growth.

Interactive Peer-to-Peer Discussions

Use the power of peers to discover new ways to streamline your business, build alliances and better serve your customers. Our attendees share an openness to learn from each other and frequently develop powerful and long-lasting business relationships at the events.

Networking & Business Development

Fortify and expand your business by creating partnerships with industry peers. Build alliances while learning best practices for sales, marketing, building recurring revenue streams and more – all through leveraging the latest SMB technology solutions.


Seating is limited, register early to reserve your space

Register at any one of the summits below

Hyatt Regency Orange County

Wednesday, Feb 21st & Thursday, Feb 22nd

Attendee Registration Link

Sponsor Registration Link

Bonaventure Resort & Spa

Wednesday, Mar 21st & Thursday, Mar 22nd

Attendee Registration Link

Sponsor Registration Link

Sheraton Austin Georgetown

Wednesday, April 18th & Thursday, April 19th

Attendee Registration Link

Sponsor Registration Link

Hilton Rosemont

Wednesday, May 16th & Thursday, May 17th

Attendee Registration Link

Sponsor Registration Link

Sheraton Ann Arbor

Wednesday, June 27th & Thursday, June 28th

Attendee Registration Link

Sponsor Registration Link

Hilton Charlotte University Pl

Wednesday, July 25th & Thursday, July 26th

Attendee Registration Link

Sponsor Registration Link

Chelsea Toronto

Wednesday, Aug 22nd & Thursday, Aug 23rd

Attendee Registration Link

Sponsor Registration Link

Renaissance Woodbridge

Wednesday, Sep 26th & Thursday, Sep 27th

Attendee Registration Link

Sponsor Registration Link

Hilton Bellevue & ASCII Cup

Wednesday, Oct 17th & Thursday, Oct 18th

Attendee Registration Link

Sponsor Registration Link

Location and Venue


Venue & Conference Location

Chelsea Hotel, Toronto

33 Gerrard Street West Toronto, ON, M5G 1Z4, Canada

Register Here
Additional details

The average temperature in Toronto in the month of August is a high of 78°F (26°C) and a low of 63°F (17°C), so please plan accordingly.

Sponsors & Partners

Interested in becoming a sponsor? Get in touch

Platinum sponsors

Comodo Datto Pax8 Technology Marketing Toolkit Webroot

Gold sponsors

Auvik Callture Continuum Duo Security Lenovo Retrospect Vertical Axion

Silver sponsors

Cira CentreStack ID Agent RapidFire Tools SonicWall QNAP Wildix

Bronze sponsors

Avast Business Beachhead Buffalo Americas ChannelOnline CompTIA ConnectWise DNSFilter Electronic Recycling Association SolarWinds TruGrid Unitrends

Breakfast sponsors

QuoteWerks SOCSoter

Media sponsors

ChannelPro Tech Target Channel Executive