Anaheim | Ft. Laud | Austin | Chicago | Ann Arbor | Charlotte | Toronto | NY/NJ | Seattle


June 27-28


Ann Arbor
Sheraton Ann Arbor


Designed Specifically for Managed Service Providers
Take Your IT Services to the Next Level

Welcome! We continue to make the ASCII IT Success Summits dynamic and designed to deliver maximum value to Managed Service Providers. Our agenda is geared to help MSPs grow their business, offer additional services, help their customers transition to the cloud and increase monthly recurring revenue opportunities. - Jerry Koutavas, ASCII President

The Speakers

Former White House CIO & Cybersecurity Authority Starring on CBS’s, “Hunted”

Theresa Payton, President & CEO, Fortalice Solutions; Co-Founder, Dark Cubed

As the star of the CBS TV series, “Hunted,” Theresa Payton identifies emerging trends and techniques to help combat cyber threats, from the impact of the Internet of Things to securing Big Data.

The first female to serve as White House chief information officer, and named #4 on IF SEC Global’s list of the world’s Top 50 cybersecurity influencers in security & fire 2017, Theresa is one of America’s most respected authorities on Internet security, data breaches and fraud mitigation. With real-world strategies and solutions, she helps public and private sector organizations protect their most valuable resources.

How MSPs Can Avoid Legal Disasters That Will Drain Their Company’s Funds

Bradley Gross, Managing Partner at Law Office of Bradley Gross, P.A.

Bradley Gross is the founding partner of the Law Office of Bradley Gross, P.A., a law firm that focuses on transactions involving managed service providers, VARs, technology solution resellers, cloud solution providers, IT professionals and technology companies worldwide.

Lessons From the Field: Hurricane Harvey – What MSPs May Overlook in their Business Continuity Planning

Lamar Curtis, President, IAG Business Technology

Fellow ASCII Member and President Lamar Curtis of IAG Business Technology is one of Houston’s leading information technology service organizations.

It’s Happening Now – How One Company is Helping MSPs Generate Recurring Revenue Using IoT

Tim Martin, Business Development Manager, Action Point Software Development

Recently awarded Microsoft’s Solution Provider of the Year, Action-Point’s Tim Martin is no stranger to technology. Originally from Belfast, Ireland, Tim initially sold hardware systems in the early nineties which lead him


VP of Channel, Pax8


Channel Chief, ConnectMeVoice & Mailprotector


President, Vertical Axion


CEO, Solutions Granted


Field Marketing Manager, Pax8


Partner Program Specialist, Duo Security


VP of Sales, RapidFire Tools


CEO, Invarosoft


Channel Development Manager, Datto


Partner Account Manager, Dropbox


VP of Business Development, CARVIR


Regional Account Manager, Star2Star


Packed with high quality content, just for you.

12:00 pm - 1:00 pm

Badge Pick-Up, Lunch & Business Card Exchange

Located in the Grande Ballroom

1:00 pm - 1:30 pm

Kick-Off Team Building Activity

Jerry Koutavas, The ASCII Group

1:30 pm - 2:00 pm

The Pyramid for MSP Success

Jamie Warner, Invarosoft

Invarosoft™ was launched by industry veteran and CEO Jamie Warner who grew his MSP, eNerds, from 1 to 40 staff organically. Learn about the ‘Pyramid for MSP Success’, presented by Jamie, and find out the important ingredients to running a successful MSP. You also get to find out why Jamie’s MSP replaced email support with a remarkable desktop & mobile app called ITSupportPanel™.

2:00 pm - 2:30 pm

Why Dropbox for Business and How to Become a Partner

Jamie Case, Dropbox

Learn how Dropbox for Business can transform your customers business to replace file servers, increase security and control and build an effective collaboration platform.

2:30 pm - 3:00 pm

One Hour Marketing: The Entrepreneur’s Guide to Simple, Effective Marketing for Getting More Clients, Knowing Your Market, and Building a Stronger Business

Herman Pool, Vertical Axion

3:00 pm - 3:20 pm

Break & Networking Time

3:20 pm - 3:50 pm

3 Simple Tools to Successfully Sell Security To Even The Most Stubborn Business Owners

Jennifer Bleam, CARVIR

Increase your MRR with highly profitable recurring security revenue using 3 simple tools that CARVIR will give away. Use these tools to overcome objections and stalls, and convince even the most stubborn business owners to buy advanced security services. Learn how to sell the low hanging fruit in your existing client base and even close larger companies to enterprise level security tools that will stop zero day attacks.

3:50 pm - 4:20 pm

Protect and Expand Your Customer Base

Dan Ring, Star2Star

4:20 pm - 4:50 pm

Trusted Access: How to Build Your MSP Business with a Stronger, Simpler Security Offering

Seth Wolin, Duo Security

The IT landscape is changing. Cloud applications, remote access, and BYOD environments are continually expanding your customers’ attack surface and augmenting the risk of a breach. Learn how leading MSPs are taking advantage of this shift by building a simple, scalable managed security practice around three essential components: Trusted Users, Trusted Devices, and Every Application. Discover how Duo Security’s Trusted Access Platform helps everyone from small IT shops to global enterprise organizations (like Facebook, Uber, and Toyota) address those risks in minutes, not months. And find out how Duo’s MSP Program makes it absurdly easy to do business without any barriers to entry.

4:50 pm - 5:20 pm

Securing ‘Everything’ for Today’s Work Force

Michael Crean, Solutions Granted

5:20 pm - 5:45 pm

Day One Wrap Up & Voting

5:45 pm - 6:30 pm

ASCII Member Closed-Door Meeting

Located in the Michigan Ballroom

6:30 pm - 8:00 pm

Welcome Reception

Located in the Michigan Ballroom Foyer

8:00 am - 9:00 am

Networking Breakfast & Badge Pick-Up

Breakfast Sponsored by RocketCyber & SOCSoter

9:00 am - 9:30 am

How MSPs Can Avoid Legal Disasters That Will Drain Their Company’s Funds

Bradley Gross, Law Office of Bradley Gross, P.A

9:30 am - 9:50 am

Cybersecurity Services – The Great New Opportunity for MSPs

Mark Winter, RapidFire Tools

Cybersecurity is unquestionably the hottest topic in IT today, and MSPs are scrambling to find the right tools to protect their clients, while at the same time trying to figure out how to capitalize on this megatrend in business. Internal vulnerabilities account for almost 70% of data breaches. In this presentation, we’ll discuss tools and techniques that will assist you in taking your Security Services to the next level.

9:50 am - 10:10 am

Distribution. Simplified.

Jennifer Bodell & Nicole Faletra, Pax8

20 years ago the value distributors provided was obvious. Today, not so much. Join Pax8 to learn why distribution is broken, what we’re doing to fix it, and how we will help you find new business in the cloud.

10:10 am - 10:25 am

Morning Break – Networking & Headshots

10:25 am - 10:45 am

Business Continuity 2.0.

Ian Smith, Datto

The evolution is over & the modern approach of positioning Business Continuity.

10:45 am - 11:05 am

Email Needs to be Secure; We Make Secure Email Easy

Ted Roller, Mailprotector

11:05 am - 11:45 am

Rapid Pitches

Silver Sponsors

11:45 am - 11:55 am

Generating Revenue as a VoIP Partner in 2018

Jhovanny Rodriguez, GreenLink Networks

This presentation is an introduction to Greenlink Networks and includes reasons why VoIP is a must have in today’s Managed IT Services industry, how MSP’s are using VoIP as a tool to add new customers, enhance their existing client relationships and to continue to add recurring revenue.

11:55 am - 12:00 pm

The Benefits of Community – Why You’ll Want to Become a Member of The ASCII Group

Trevor DiGirolamo, The ASCII Group

Running your own IT business requires a lot of heavy lifting, and most companies find there is some area that gets short-changed. If you find yourself struggling to complete everything on your checklist, consider joining The ASCII Group’s IT Community. We will outline how to take advantage of discounted price points and the best way to utilize the over 70 targeted programs and services that ASCII offers to its members.

12:00 pm - 2:15 pm

Solution Pavilion & Lunch

Located in the Michigan Ballroom

2:20 pm - 2:50 pm

It’s Happening Now – How One ASCII Member is Helping MSPs Generate Recurring Revenue Using IoT

Tim Martin, Action Point Software Development

2:50 pm - 3:10 pm

MSP First

Ian Smith, Datto

The channel of 2018 and the power and influence you have. What the Datto & Autotask merger means for you.

3:10 pm - 3:20 pm

Getting to the Truth and Generating Sales with Dark Web ID™

Matt Solomon, ID Agent

Digital credentials such as usernames and passwords are used by your customers to connect to their critical business applications, as well as 3rd party online services. Unfortunately, there’s a lack of urgency to take password management seriously. Criminals know this — and that’s why passwords are easily accessible and rank high amongst the most valuable assets found on the Dark Web. Because these criminals are sophisticated in their attacks, many companies are unaware of data loss until they have been informed by law enforcement. Matt Solomon, VP of Sales and Business Development, will share compelling statistics, explain the path from exposure to breach, and explain what you can do to protect your SMB customers from theft as a result of exposure.

3:20 pm - 3:50 pm

Lessons From the Field: Hurricane Harvey – What MSPs May Overlook in their Business Continuity Planning

Lamar Curtis, IAG Business Technology

3:50 pm - 4:20 pm

VoIP Isn’t a Value Proposition If You Can’t Control Your Customer Experience

Julie Marvelli, ConnectMeVoice

4:00 pm - 4:30 pm

How to Avoid the ‘McDonaldization’ of Your MSP

Jerry Koutavas, The ASCII Group

4:30 pm - 5:00 pm

Afternoon Break – Voting & Networking

5:00 pm - 6:00 pm

Featured Keynote: Why Small Business Is Most at Risk for IT Security and How to Get Their Attention

Theresa Payton, Former White House CIO

6:00 pm - 6:30 pm

Closing Award Ceremony & Giveaways


ASCII events have been nothing short of great.  I have the ability to interact with fellow peers, manufactures and vendors. I am able to ask questions and get the answer directly from the source.  Through the events I am able to learn about the growing trends of the industry.  I consider the time spent to be a great investment to the future of my company.

Stanley Louissaint
President, Fluid Designs Inc.

Great event! This was my first ASCII event. I came as a guest, but left as a member. It’s a superb forum for hearing about vendors and products I didn’t know about. The fact that the vendors actually are focused on the MSP community is even better. Some of the speakers helped me to see what I’ve been missing in providing services to my customers. What I learned will help me grow and help my customers. I’ll definitely be attending events in the future.

James M. Golden
President, Golden Consulting Inc.

The ASCII Success Summit is a must attend event for me. It’s the perfect balance of peer-to-peer networking, continuing education and vendor interaction. I’ve made more professional connections attending ASCII events than I have ever made anywhere else.

C.J. Ezell
Founder, PointClear Networks

Why is this conference for you?

Hands on Technology Showcase

Get “hands on” in our solutions pavilion, where we will have over 20 leading IT companies showcasing how their technology can help you and/or your customers businesses. See and experience the technology live as you network with the vendors and learn about their SMB solutions.

Leading Industry Education

Insight and market discussions provided by leading channel executives in the IT space. Learn how the top IT companies are approaching and transforming the market by leveraging the latest technologies to drive growth.

Interactive Peer-to-Peer Discussions

Use the power of peers to discover new ways to streamline your business, build alliances and better serve your customers. Our attendees share an openness to learn from each other and frequently develop powerful and long-lasting business relationships at the events.

Networking & Business Development

Fortify and expand your business by creating partnerships with industry peers. Build alliances while learning best practices for sales, marketing, building recurring revenue streams and more – all through leveraging the latest SMB technology solutions.


Seating is limited, register early to reserve your space

Register at any one of the summits below

Hyatt Regency Orange County

Wednesday, Feb 21st & Thursday, Feb 22nd

Attendee Registration Link

Sponsor Registration Link

Bonaventure Resort & Spa

Wednesday, Mar 21st & Thursday, Mar 22nd

Attendee Registration Link

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Sheraton Austin Georgetown

Wednesday, April 18th & Thursday, April 19th

Attendee Registration Link

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Hilton Rosemont

Wednesday, May 16th & Thursday, May 17th

Attendee Registration Link

Sponsor Registration Link

Sheraton Ann Arbor

Wednesday, June 27th & Thursday, June 28th

Attendee Registration Link

Sponsor Registration Link

Hilton Charlotte University Pl

Wednesday, July 25th & Thursday, July 26th

Attendee Registration Link

Sponsor Registration Link

Chelsea Toronto

Wednesday, Aug 22nd & Thursday, Aug 23rd

Attendee Registration Link

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Renaissance Woodbridge

Wednesday, Sep 26th & Thursday, Sep 27th

Attendee Registration Link

Sponsor Registration Link

Hilton Bellevue & ASCII Cup

Wednesday, Oct 17th & Thursday, Oct 18th

Attendee Registration Link

Sponsor Registration Link

Location and Venue

Sheraton Ann Arbor

Venue & Conference Location

Sheraton Ann Arbor

3200 Boardwalk Street, Ann Arbor, MI 48108

Register Here
Additional details

The average temperature in Ann Arbor in the month of June is a high of 80°F and a low of 60°F, so please plan accordingly.

Sponsors & Partners

Interested in becoming a sponsor? Get in touch

Platinum sponsors

Datto Mailprotector Pax8 RapidFire Tools

Gold sponsors

CARVIR, a Continuum Company Dropbox Duo Security Invarosoft Solutions Granted Star2Star Vertical Axion

Silver sponsors

Barracuda MSP CentreStack Cisco Umbrella ConnectMeVoice GMS Live Expert ID Agent OPAQ Networks Wildix Mindmatrix

Bronze sponsors

Avast Business eFolder/Axcient Buffalo Americas Calyptix Canon ChannelOnline ConnectWise Continuum Cytracom D&H DNSFilter TruGrid

Lunch sponsor

GreenLink Networks

Breakfast sponsors

RocketCyber SOCSoter

Media sponsors

ChannelPro Tech Target Channel Executive