Join us for some networking with our vendors over a great lunch as we lead into our day discussing opportunities and challenges we face as managed service providers and what we can do to stay ahead of the game.

The 2020 MSP Security Landscape is changing with a furious pace, whether it’s Advanced Phishing Attacks, Ransomeware-as-a-service, Credentials Exposures on the Dark Web, we are shifting to a Zero-Trust state. Join ID Agent’s Director of Channel Natasha Boyko and ID Agent’s Channel Development Manager as they guide you on how to talk to your customers and prospects about security and help you dramatically increase your MRR.

As the cloud computing trend grows, so does the need to adapt your MSP business As the cloud computing trend grows, so does the need to adapt your MSP business in order to succeed. Making the transition to Microsoft Azure can seem daunting and complex – until you’re armed with the proper plan and toolset. Learn how you can build and grow your MSP practice in Microsoft Azure without the need for experienced engineers. Deploy a complete IT environment in Microsoft Azure in less than two hours and manage all your customers’ infrastructures in just three clicks and from one pane of glass management portal.

More info coming soon from sponsor

In this updated 2.0 version you won’t be able to look away from the slide deck! As we explain marketing with the help of all new funny and entertaining memes, you will learn the things you should be doing to market your business on the web and how to increase your overall referral business.

Reminder, tomorrow we have a professional photographer that during the breaks, will provide a complimentary head shot for you and any member of your team.

Over the past year, one of the most highly talked about subjects in our industry has been the topic of “security”. However, there has been is element not as broadly discussed that is vital to the success of MSPs – internal security measures. Corey Kirkendoll, CEO of 5K Technical Services, has been aggregating best practices from within the ASCII and vendor community into a definitive guide to help MSPs lock down their environments from future attacks. Corey will present this information, highlighting the top things most MSPs are not doing that leave them vulnerable to being breached. This session content has been a collaborative effort for our industry and the findings are something that is vital for any MSP to hear.

More info coming from sponsor

In this session, you’ll learn about a real-world attack campaign under current investigation from RocketCyber’s threat team, impacting numerous N. American small businesses. The chronological order of intruder events will be illustrated exposing the ‘attackers playbook’ identifying where security prevention gaps where failed and/or not present. See how you as the MSP are presented the opportunity to deter the adversary from accomplishing their objective, which in most cases, is the theft of data or deployment of software where financial gain is the end result.

One of the biggest challenges when crossing the chasm to deliver managed security service is developing the security operation center and instrumenting it where it just works with your existing tools, staff and daily operations. The challenge is amplified when your client base grows yet resources are limited. Attend the RocketCyber talk to learn about transitioning from an MSP to MSSP creating a continuous billable security service while safeguarding the customer.

MSPs manage multiple backup solutions for all customers as is it typically a requirement. Once all data is backed up, the job is done, right? Absolutely not. At Adept, we enable MSPs to forecast accurate RTO and provide preparation for the absolute worst. Join our session to learn more about making RTO a dependable deliverable and take the fear out of data protection.

“EXPERIENCE IS THE BEST TEACHER” – Julius Caesar.

2019 taught us a very important lesson – MSP’s are under attack! Our industry has clear vision to see, now and for the foreseeable future, that you are the primary target of attack. In this day of modern cyber warfare – let’s not forget how history and lessons from the past can teach us how to win todays fight. Join us as we discuss the three basic, but mandatory, principles that every MSP should have deployed internally and offer its’ customers as an effective start to their Cyber Security Planning for 2020. Solutions Granted has been acknowledged as a leader in the global MSSP space as a top 100 MSSP in 2018 and 2019. We are here to partner with you – so that you have the upper hand in winning this fight.

Networking continues over food and drinks

We welcome everyone to the event over a great hot breakfast with some networking activities as we lead into our day discussing opportunities and challenges we face as MSPs and what we can do to stay ahead of the game.

Make sure to bring plenty of business cards – our networking activity to help kick off the event will get everyone in full gear for the day.

ASCII breaks down the data exposing specific strategies that leading MSPs are using to increase customer retention. See how your business compares as we go thru the most recent data on which strategies out perform others to maintain customer revenue.

CaaB offers a unique business partnership opportunity to MSPs, VARS, Technology Distributors & Telecommunication companies. Our partners expand their cloud infrastructure and cloud solutions portfolio without any financial investments!

By Joining CaaB’s partnership program, partners gain access to our fully automated white-label cloud platform, 24/7 Partner support resources and global infrastructure consisting of 13 Tier-1 top performing Data Centers. All while earning 3x the industry standards through our lucrative revenue share model. To learn more about our partnership opportunities, visit us at www.CaaB.io

Imagine a world where your sales team has a streamlined sales process, from the moment of pre-sales all the way to PSA. Now, imagine within that streamlined sales process are quoting capabilities that takes 2 hours instead of 2 days to put together. Finally, imagine having complete visibility of your analytics in multiple ways. That world exists within Zomentum! Join us for breakfast to learn more about enhancing your sales growth.

The worldwide cloud market is forecasted to grow to $266.4B in 2020. Pax8 simplifies the cloud buying journey for MSPs, providing more automation through our PSA integrations, billing support, and education to ensure success. Our technology displaces legacy distribution by connecting the channel ecosystem to our award-winning transactional cloud marketplace. With Pax8 as your Wingman, you will achieve more with cloud technology.

Hint, hint – make sure to get a professional head shot – its complimentary courtesy of ASCII

Datto has surveyed MSPs throughout North America as well as the SMB community and the results have shown that it’s a great time to be in the Channel. This session dives into our findings and dissects the results in order to find out what they mean for MSPs. Find out what you can do to ensure you are maximizing your profits and growing your business.

The Bracket Way: Email Security for Tomorrow, Ted Roller, Channel Chief, Mailprotector

Companies vying for the attention of Managed Service Providers are put to the test where you vote counts on who had the best overall presentation in this quick-fire contest

Whether you are building, growing or have an established MSP business, The ASCII Group has helped thousands of companies reach their goals and objectives through a variety of programs. With over 1,500 members located throughout the U.S. and Canada, membership encompasses everyone from MSPs serving the SMB community to multi-location solution providers with a national reach.

Can Managed Service Providers (MSPs) work with internal IT departments? Historically the answer has been “no way.” But it can be done without recreating your traditional MSP offerings.

An MSP can directly market to organizations having IT departments. And create a unique selling proposition in an industry where many MSPs risk becoming a commodity.By creating a mutually supportive relationship between the Internal IT employees and your MSP organization, both parties benefit, building a strong relationship. And you can do this without reinventing your existing MSP practice, by adapting your existing MSP organization to concurrently offer CoMITs and traditional MSP services.

MSPs have been on their security journey for a few years now. You’re layering tools and upping your security game, but we still see attackers getting through. Targeted attacks commonly abuse legitimate tools and processes on the endpoint to create undetected persistent access. In this session, Jeremy will talk about how attackers create these persistence mechanisms and how Huntress helps catch and expel these threats.

Operational maturity is the next great opportunity for MSPs to drive profitability for their clients, and most small businesses lack the resources required for sophisticated back end systems that allow them to compete on any stage.

Finally, you can make a difference for many of your customers while at the same time working with an established vendor that many MSPs already consider invaluable to their business.

Welcome to REV by ConnectBooster. The single best way to differentiate your business from your competitors, drive additional revenue, and accelerate your growth.

Building trust and delivery of IT services for first responders is no small task. Leading the charge in helping this sector of the market has been Dawn Sizer, CEO of 3rd Element Consulting. Dawn has focused almost exclusively on this vertical and local municipalities. With over 12 years in delivering IT services, Dawn has stood out because of solid processes and knowing the nuances of this market and what it takes to be successful. With 0% client loss, 3rd Element Consulting provides 24/7 support and extend from the office outside of his car in the field to station and into the cloud. Plenty of people say it’s too hard to get into this vertical, but it’s knowing how – and if the staff you have will qualify you, or disqualify you.

Duo Security, now a part of Cisco, began with one simple mission: to democratize security. Combining deep security expertise with a user-centered design philosophy, Duo provides strong multi-factor authentication, device health analysis and single sign-on for the modern era.

Managing tokens, installing agents, and bad end-user experiences, are what MSPs dread when thinking about implementing and managing a two-factor authentication solution.
But security doesn’t have to be hard. We can show how Duo’s MSP program makes it easy to buy, easy to manage, and easy to grow.

In this session your will learn that:
-MSPs who take a proactive approach to security are able to acquire and retain customers at a higher rate
-Mandatory MFA is the future for your clients in many industries
-Duo is much more than MFA. We’ll talk about SSO, cloud access policies and device security in detail

This is a “must attend” session for MSPs trying to keep their clients secure, quickly and easily, with a solution that just works.

MSPs have a range of solutions at their disposal. Few of them are as hands-off as telephony services when done correctly. Find out how to sell voice services to existing clients, use it as a wedge to gain new business, and how to keep competitors from sniping off your clients.

Learn the process our most successful partners use to sell voice services and how to deal with objections.

Your votes count, see who won and gain a chance to win with dozens of prizes being drawn live

Hear first-hand about the legacy of a con man who turned into crime stopper. Frank Abagnale, who’s story was laid out in the award-winning movie ‘Catch Me If You Can’, will provide information that can protect institutions, associations and corporations from embezzlement, forgery, counterfeit currency, check fraud, identity theft, and Internet fraud. Managed Service Providers will hear practical advice on how to better protect their company from the latest deception strategies criminals are using today.

Your votes count, see who won and gain a chance to win with dozens of prizes being drawn live