Anaheim | Ft. Laud | Austin | Chicago | Ann Arbor | Charlotte | Toronto | NY/NJ | Seattle


October 17 -18


Hilton Bellevue


Designed Specifically for Managed Service Providers
Take Your IT Services to the Next Level

Welcome! We continue to make the ASCII IT Success Summits dynamic and designed to deliver maximum value to Managed Service Providers. Our agenda is geared to help MSPs grow their business, offer additional services, help their customers transition to the cloud and increase monthly recurring revenue opportunities. - Jerry Koutavas, ASCII President

The Speakers

Former White House CIO & Cybersecurity Authority Starring on CBS’s, “Hunted”

Theresa Payton, President & CEO, Fortalice Solutions; Co-Founder, Dark Cubed

As the star of the CBS TV series, “Hunted,” Theresa Payton identifies emerging trends and techniques to help combat cyber threats, from the impact of the Internet of Things to securing Big Data.

The first female to serve as White House chief information officer, and named #4 on IF SEC Global’s list of the world’s Top 50 cybersecurity influencers in security & fire 2017, Theresa is one of America’s most respected authorities on Internet security, data breaches and fraud mitigation. With real-world strategies and solutions, she helps public and private sector organizations protect their most valuable resources.

How MSPs Can Avoid Legal Disasters That Will Drain Their Company’s Funds

Bradley Gross, Managing Partner at Law Office of Bradley Gross, P.A.

Bradley Gross is the founding partner of the Law Office of Bradley Gross, P.A., a law firm that focuses on transactions involving managed service providers, VARs, technology solution resellers, cloud solution providers, IT professionals and technology companies worldwide.

Lessons From the Field: Hurricane Harvey – What MSPs May Overlook in their Business Continuity Planning

Lamar Curtis, President, IAG Business Technology

Fellow ASCII Member and President Lamar Curtis of IAG Business Technology is one of Houston’s leading information technology service organizations.

It’s Happening Now – How One Company is Helping MSPs Generate Recurring Revenue Using IoT

Tim Martin, Business Development Manager, Action Point Software Development

Recently awarded Microsoft’s Solution Provider of the Year, Action-Point’s Tim Martin is no stranger to technology. Originally from Belfast, Ireland, Tim initially sold hardware systems in the early nineties which led him


VP of Channel, Pax8


Channel Chief, Mailprotector


President, Vertical Axion


CEO, Solutions Granted


Field Marketing Manager, Pax8


VP & Co-Founder, GreenLink Networks


Partner Program Specialist, Duo Security


Director of North American Sales, RapidFire Tools


VP of Technical Marketing, Cloudberry Lab


Director of Channel Development, Datto


VP of Marketing, Cytracom


Director of MSP Channel, ADT


Senior Sales Manager, ChannelOnline


Director of Distribution & Strategic Communities, Intermedia


VP of Unified Communications, Intermedia


Channel Development Manager, Datto


Packed with high quality content, just for you.

12:00 pm - 1:00 pm

Badge Pick-Up, Lunch & Business Card Exchange

Located in the Sky View Ballroom

1:00 pm - 1:30 pm

How to Avoid the ‘McDonaldizaton’ of Your MSP

Jerry Koutavas, The ASCII Group

1:30 pm - 2:00 pm

Helping Partners Thrive in UCaaS with Intermedia Unite

Mark Sher & Bob Neal, Intermedia

When it comes to UCaaS, the opportunity is clear. In fact, Frost & Sullivan expects the North America Hosted Voice and UCaaS market to experience double digit growth, surpassing $14.8B by 2023. What’s not as clear is how partners can differentiate themselves in this competitive space. In this workshop session, Intermedia’s VP of Unified Communications, Mark Sher, and Director of Distribution & Strategic Communities, Bob Neal, will share details on Intermedia’s new UCaaS offering, Intermedia Unite, as well as how partners can immediately capitalize on this significant and fast-growing market.

2:00 pm - 2:30 pm

How MSPs Can Offer Voice and Cover Their –aaS

Noah Sessions, Cytracom

2:30 pm - 3:00 pm

One Hour Marketing: The Entrepreneur’s Guide to Simple, Effective Marketing for Getting More Clients, Knowing Your Market, and Building a Stronger Business

Herman Pool, Vertical Axion

3:00 pm - 3:20 pm

Break & Networking Time

3:20 pm - 3:50 pm

How to Successfully Sell Cyber Security in 2018

Jennifer Bleam, Continuum

This session will give you one simple tool that will allow you to increase your MRR with highly profitable recurring security revenue. You’ll learn how to identify your clients most likely to purchase security – and learn some ways to convince even stubborn business owners to buy advanced security solutions.

3:50 pm - 4:20 pm

Making Commerce Easy, Fast & Effective – For You and Your Customers

Larry Meador, ChannelOnline

4:20 pm - 4:50 pm

Trusted Access: How to Build Your MSP Business with a Stronger, Simpler Security Offering

Seth Wolin, Duo Security

The IT landscape is changing. Cloud applications, remote access, and BYOD environments are continually expanding your customers’ attack surface and augmenting the risk of a breach. Learn how leading MSPs are taking advantage of this shift by building a simple, scalable managed security practice around three essential components: Trusted Users, Trusted Devices, and Every Application. Discover how Duo Security’s Trusted Access Platform helps everyone from small IT shops to global enterprise organizations (like Facebook, Uber, and Toyota) address those risks in minutes, not months. And find out how Duo’s MSP Program makes it absurdly easy to do business without any barriers to entry.

4:50 pm - 5:20 pm

Securing ‘Everything’ for Today’s Work Force

Michael Crean, Solutions Granted

5:20 pm - 5:45 pm

Day One Wrap Up & Voting

6:30 pm - 8:00 pm

Welcome Reception

Located in Bellevue Grand Ballroom Foyer

5:45 pm - 6:30 pm

ASCII Member Closed-Door Meeting

Located in Kirkland

8:00 am - 8:45 am

Networking Breakfast & Badge Pick-Up

Breakfast Sponsored by QuoteWerks & SOCSoter

8:45 am - 9:15 am

How MSPs Can Avoid Legal Disasters That Will Drain Their Company’s Funds

Bradley Gross, Law Office of Bradley Gross, P.A

9:15 am - 9:35 am

Cybersecurity Services – The Great New Opportunity for MSPs

Matthew Koenig, RapidFire Tools

9:35 am - 9:55 am

Backing Up to the Cloud is Easier and More Profitable Than You May Think

Doug Hazelman, CloudBerry Lab

Are you making enough money by providing backup? Are you tired of maintaining expensive on-premises hardware just to provide backup? Moving your customer’s backups to the cloud may be the solution. This session will explore how CloudBerry’s SaaS based solution can provide you the ultimate in flexibility and profitability in providing backups to your customers. From custom branding to choice in over 20 different cloud storage providers, see how cloud backups can work for you and your customers.

9:55 am - 10:15 am

How To Build The Ultimate Sales And Marketing Machine For Your IT Services Business

Aaron Leicht, Technology Marketing Toolkit

10:15 am - 10:30 am

Morning Break – Networking & Headshots

10:30 am - 10:50 am

How to Drive Recurring Revenue and Solve Client Business Challenges with Datto Solutions

Nadia Karatsoreos, Datto

With the ongoing and continuously evolving makeup of cyberattacks wreaking havoc on business data, SMBs need you more than ever. Factor in the dependence SMBs have on their business technology infrastructure, and the opportunity for you to be the hero, while generating revenue in the process, is massive. After attending this session, you will understand how Datto’s commitment to an open portfolio, obsessive MSP focus and groundbreaking technology will help to take advantage of this opportunity.

10:50 am - 11:10 am

Email Needs to be Secure; We Make Secure Email Easy

Ted Roller, Mailprotector

11:10 am - 11:40 am

Rapid Pitches

Silver Sponsors

11:40 am - 11:50 am

Generating Revenue as a VoIP Partner in 2018

Jhovanny Rodriguez, GreenLink Networks

This presentation is an introduction to Greenlink Networks and includes reasons why VoIP is a must have in today’s Managed IT Services industry, how MSP’s are using VoIP as a tool to add new customers, enhance their existing client relationships and to continue to add recurring revenue.

11:50 am - 12:00 pm

The Benefits of Community – Why You’ll Want to Become a Member of The ASCII Group

Trevor DiGirolamo, The ASCII Group

Running your own IT business requires a lot of heavy lifting, and most companies find there is some area that gets short-changed. If you find yourself struggling to complete everything on your checklist, consider joining The ASCII Group’s IT Community. We will outline how to take advantage of discounted price points and the best way to utilize the over 70 targeted programs and services that ASCII offers to its members.

12:00 pm - 2:15 pm

Solution Pavilion & Lunch

Located in Bellevue Grand Ballroom

2:20 pm - 2:40 pm

ADT – Defining and Redefining Security

Zack Morris, ADT

2:40 pm - 3:10 pm

It’s Happening Now – How One ASCII Member is Helping MSPs Generate Recurring Revenue Using IoT

Tim Martin, Action Point Software Development

3:10 pm - 3:30 pm

Keys to Building a World Class Service Organization

Len DiCostanzo, Datto

With the proliferation of endpoints needing expert management and protection, and the myriad of technology solutions needed to solve complex client business challenges, the MSP of today needs a solid, modern business management platform in order to survive, and thrive. After attending this session, you will understand what to look for in the tools you need to help run your business better, and the best practices you need in place to generate a positive customer experience.

3:30 pm - 3:50 pm

Distribution. Simplified.

Jennifer Bodell & Nicole Faletra, Pax8

20 years ago the value distributors provided was obvious. Today, not so much. Join Pax8 to learn why distribution is broken, what we’re doing to fix it, and how we will help you find new business in the cloud.

3:50 pm - 4:20 pm

Lessons From the Field: Hurricane Harvey – What MSPs May Overlook in their Business Continuity Planning

Lamar Curtis, IAG Business Technology

4:20 pm - 4:30 pm

Getting to the Truth and Generating Sales with Dark Web ID™

Matt Solomon, ID Agent

4:30 pm - 4:40 pm

VoIP Isn’t a Value Proposition If You Can’t Control Your Customer Experience

Julie Marvelli, ConnectMeVoice

4:40 pm - 5:00 pm

Afternoon Break – Voting & Networking

5:00 pm - 6:00 pm

Featured Keynote: Why Small Business Is Most at Risk for IT Security and How to Get Their Attention

Theresa Payton, Former White House CIO

6:00 pm - 6:30 pm

Closing Award Ceremony & Giveaways

Located in Sky View Ballroom

7:30 pm - 10:30 pm

2018 ASCII Cup Vendor of the Year Party

ASCII is set to host the highly anticipated 2018 ASCII Cup “Oktoberfest” Party following the conclusion of the Seattle Success Summit. Please join us at the Rhein Haus for an evening of bocce, beer & brats! Bus transportation will be provided to and from the venue. Please meet in the lobby of the hotel at 7PM to catch the bus to the venue.


ASCII events have been nothing short of great.  I have the ability to interact with fellow peers, manufactures and vendors. I am able to ask questions and get the answer directly from the source.  Through the events I am able to learn about the growing trends of the industry.  I consider the time spent to be a great investment to the future of my company.

Stanley Louissaint
President, Fluid Designs Inc.

Great event! This was my first ASCII event. I came as a guest, but left as a member. It’s a superb forum for hearing about vendors and products I didn’t know about. The fact that the vendors actually are focused on the MSP community is even better. Some of the speakers helped me to see what I’ve been missing in providing services to my customers. What I learned will help me grow and help my customers. I’ll definitely be attending events in the future.

James M. Golden
President, Golden Consulting Inc.

The ASCII Success Summit is a must attend event for me. It’s the perfect balance of peer-to-peer networking, continuing education and vendor interaction. I’ve made more professional connections attending ASCII events than I have ever made anywhere else.

C.J. Ezell
Founder, PointClear Networks

Why is this conference for you?

Hands on Technology Showcase

Get “hands on” in our solutions pavilion, where we will have over 20 leading IT companies showcasing how their technology can help you and/or your customers businesses. See and experience the technology live as you network with the vendors and learn about their SMB solutions.

Leading Industry Education

Insight and market discussions provided by leading channel executives in the IT space. Learn how the top IT companies are approaching and transforming the market by leveraging the latest technologies to drive growth.

Interactive Peer-to-Peer Discussions

Use the power of peers to discover new ways to streamline your business, build alliances and better serve your customers. Our attendees share an openness to learn from each other and frequently develop powerful and long-lasting business relationships at the events.

Networking & Business Development

Fortify and expand your business by creating partnerships with industry peers. Build alliances while learning best practices for sales, marketing, building recurring revenue streams and more – all through leveraging the latest SMB technology solutions.


Seating is limited, register early to reserve your space

Register at any one of the summits below

Hyatt Regency Orange County

Wednesday, Feb 21st & Thursday, Feb 22nd

Attendee Registration Link

Sponsor Registration Link

Bonaventure Resort & Spa

Wednesday, Mar 21st & Thursday, Mar 22nd

Attendee Registration Link

Sponsor Registration Link

Sheraton Austin Georgetown

Wednesday, April 18th & Thursday, April 19th

Attendee Registration Link

Sponsor Registration Link

Hilton Rosemont

Wednesday, May 16th & Thursday, May 17th

Attendee Registration Link

Sponsor Registration Link

Sheraton Ann Arbor

Wednesday, June 27th & Thursday, June 28th

Attendee Registration Link

Sponsor Registration Link

Hilton Charlotte University Pl

Wednesday, July 25th & Thursday, July 26th

Attendee Registration Link

Sponsor Registration Link

Chelsea Toronto

Wednesday, Aug 22nd & Thursday, Aug 23rd

Attendee Registration Link

Sponsor Registration Link

Renaissance Woodbridge

Wednesday, Sep 26th & Thursday, Sep 27th

Attendee Registration Link

Sponsor Registration Link

Hilton Bellevue & ASCII Cup

Wednesday, Oct 17th & Thursday, Oct 18th

Attendee Registration Link

Sponsor Registration Link

Location and Venue


Venue & Conference Location

Hilton Bellevue

300 112th Ave SE, Bellevue, WA 98004

Register Here
Additional details

The average temperature in Seattle in the month of October is a high of 62°F and a low of 44°F, so please plan accordingly.

Sponsors & Partners

Interested in becoming a sponsor? Get in touch

Platinum sponsors

ADT Cloudberry Lab Datto Mailprotector Pax8 RapidFire Tools Technology Marketing Toolkit

Gold sponsors

ChannelOnline Continuum Cytracom Duo Security Intermedia Solutions Granted Vertical Axion

Silver sponsors

Buffalo Americas CentreStack ConnectMeVoice GMS Live Expert ID Agent Mindmatrix Retrospect APC by Schneider Electric SyncroMSP Wildix

Bronze sponsors

AutoElevate Auvik Axcient/eFolder Avast Business ConnectWise D&H DNSFilter Managed Sales Pros NinjaRMM QNAP TruGrid Unitrends

Lunch sponsor

GreenLink Networks

Breakfast sponsors

QuoteWerks SOCSoter

Media sponsors

ChannelPro Tech Target Channel Executive