Session Topic: The Ultimate MSP ‘Gut Check List’ for Internal Security

Corey Kirkendoll, CEO of 5K Technical Services, has been aggregating best practices from within the ASCII and vendor community into a definitive guide to help MSPs lock down their environments from would be attacks. Corey will be presenting this information and highlighting the top things most MSPs are not doing that are leaving them vulnerable to being breached.   This has been a collaborative effort for our industry as we present the findings to all attendees.

Session Topic: “Going Vertical in Municipal Gov’t and Law Enforcement is Not a Bidding War”

Building trust and delivery of IT services for first responders is no small task. Leading the charge in helping this sector of the market has been Dawn Sizer, CEO of 3rd Element Consulting. Dawn has focused almost exclusively on this vertical and local municipalities. With over 12 years in delivering IT services, Dawn has stood out because of solid processes and knowing the nuances of this market and what it takes to be successful. With 0% client loss, 3rd Element Consulting provides 24/7 support and extend from the office outside of his car in the field to station and into the cloud. Plenty of people say it’s too hard to get into this vertical, but it’s knowing how – and if the staff you have will qualify you, or disqualify you.

How MSPs Can Drive New Business through Live Events

Events are a proven way to generate business and heighten your company brand. Building an event takes more than just figuring out the logistics aspect though – it requires an understanding of marketing and repeatable strategies for success. In this session, we will go beyond the basics and help you determine the best approach and tactics to produce your own local, live event.

Session Topic: The MSP's Survival Guide to Co-Managed IT Services

Can Managed Service Providers (MSPs) work with internal IT departments? Historically the answer has been “no way.” But it can be done without recreating your traditional MSP offerings.

An MSP can directly market to organizations having IT departments. And create a unique selling proposition in an industry where many MSPs risk becoming a commodity.By creating a mutually supportive relationship between the Internal IT employees and your MSP organization, both parties benefit, building a strong relationship. And you can do this without reinventing your existing MSP practice, by adapting your existing MSP organization to concurrently offer CoMITs and traditional MSP services.

As the world’s leading provider of IT solutions delivered by Managed Service Providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions, and has created a one-of-a-kind ecosystem of partners that provide Datto solutions to half a million businesses across more than 130 countries. Since its founding in 2007, Datto has earned hundreds of awards for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With global headquarters in Norwalk, Connecticut, Datto has international offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at

Mailprotector has become a household name in the SMB channel for three very important reasons: security, ease of use, and our commitment to the channel. We believe in a future where products empower channel partners for success. With Bracket, our email encryption solution, we took our first steps toward this vision. Bracket truly changed the paradigm for ease of use in a securely delivered fashion. After receiving great feedback from the channel, we were compelled to go further and apply Bracket’s partner-focused design methodology across our entire product line.

Complementing Bracket is a suite of integrated products that address every email security need in the industry, including inbound protection, reputation protection, archiving, hosting, and email continuity. A multi-tenant console makes it easy to deploy, manage, and remove products.

Mailprotector makes protecting email a differentiator. We protect, deliver leads, and impress customers. Learn more at

Pax8 is the leader in cloud distribution. As a born in the cloud company, Pax8 empowers managed service providers (MSPs) to achieve more with cloud technology. Through billing, provisioning, automation, industry-leading PSA integrations, and pre-and-post sales support, Pax8 simplifies cloud buying, improves operational efficiency, and lowers customer acquisition cost. Pax8 is a proven, award-winning disruptor in the market, earning accolades like NexGen’s Best in Show, Best Places to Work in IT by ComputerWorld, Biggest Buzz at IT Nation, CRN’s Coolest Cloud Vendor, Best in Show at XChange, HTG’s Best Partner Program, and more. If you want to be successful with cloud, you want to work with Pax8. Get started today at

Follow Pax8 on Facebook, LinkedIn, and Twitter.

Sales growth is arguably the most important metric to determine the health of any for profit business.

Most MSPs have some sort of sales machine, but managing sales performance is a huge challenge requiring multiple disparate tools, huge focus and planning, and many hours. Automation of the process is generally missing and as a result MSP growth suffers.

Welcome to Zomentum, a comprehensive and integrated “Managed Sales Performance” solution. ChannelForce organizes, measures, manages sales activities with the goal of creating a predictable sales process that drives growth. MSPs finally can see the results of sales activity, figure out what works and what doesn’t, and optimize around success.

Most MSPs focus all their management effort on delivering customer value; Zomentum gives MSPs the opportunity to intentionally grow their business. Come see us and learn more about how we can improve the other most important business metric; your bottom line. Learn more at

What ConnectBooster did for MSPs, MSPs now have the opportunity to do for their customers. Welcome to REV, the definitive way for MSPs to save their customers time, money, and headaches while earning monthly recurring revenue without monthly recurring work.

ConnectMeVoice is the premier Voice-over-IP vendor for the MSP channel. MSP partners enjoy the highest margins in the industry, and are able to control the customer experience through white-labeling and the ability of setting your own pricing, all the while while ConnectMeVoice handles all of the taxation.

ASCII Members enjoy an additional discount!

For information about becoming a partner, visit or email

Duo Security, now part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication. Duo’s zero-trust security platform, Duo Beyond, enables organizations to provide trusted access to all of their critical applications – for any user, from anywhere, and with any device. Duo is a trusted partner to more than 14,000 customers globally, including Dresser-Rand, Etsy, Facebook, Paramount Pictures, Random House, Zillow and more. Founded in Ann Arbor, Michigan, Duo has offices in growing hubs in Detroit; Austin, Texas; San Mateo, California; and London. Visit to find out more.

Huntress Labs: we partner with MSPs to detect threats which slip past antivirus. With managed breach detection, your customers remain productive while you remain profitable.

ID Agent provides Dark Web monitoring and identity theft protection solutions, available exclusively through the reseller channel, to private and public organizations and millions of individuals at risk of cyber incidents. Its flagship product, Dark Web ID, delivers Dark Web intelligence to identify, analyze and monitor for compromised or stolen employee and customer data, mitigating exposure to enterprise clients’ most valuable asset – their digital identity. The company’s SpotLight™ ID provides personal identity protection and restoration for employees and customers while enhancing their overall cybersecurity awareness as well as further safeguarding corporate systems. For more information, visit: or go to LinkedInTwitter or Facebook.

We were founded on a genuine desire to help MSPs back in 2005. What started as break-fix tasks quickly morphed into full IT management, and by 2009 we were doing complete VDI deployments — before VDI was a “thing”.

In 2016, Nerdio was born, bringing with it effortless automation of IT environments in the cloud.

Just one year later in 2017, we released Nerdio for Azure: an automation platform that completely simplifies Microsoft Azure for MSPs.

Since then, we’ve added powerful new features and functionality to Nerdio for Azure, from our Azure Cost Estimator to our Plans Designer. We also picked up the coveted Co-sell Ready designation, identifying us as a truly elite independent software vendor from Microsoft.

Now, Nerdio for Azure is the definitive Azure deployment, pricing, packaging, management, and optimization solution for MSPs. But that doesn’t mean we’ll ever stop learning, teaching, improving, and growing — and we can’t wait for you to join us. The best is yet to come.

SOCSoter was built by industry experts who’ve been on the front lines of some of the largest breaches in history.  Lessons learned from these challenges has helped SOCSoter to build and deploy a Managed Detection Response Platform for the SMB channel.  Unlike some consulting groups or specialists where IT security is a supplement to their business, SOCSoter’s core focus is Information Security.  Combining SIEM, Compliance, and Cyber Defense with a U.S. based Managed Security Operations Center (SOC); SOCSoter is a channel first / channel only solutions provider.  MSP partners are empowered to better secure, monitor, and maintain the sensitive business information infrastructure of their managed end customers.

Solutions Granted offers the technologies, education, support, and sales tools for MSP partners to effectively build a managed security stack. ASCII members receive highly discounted OPEX product offerings and exceptional technical support, without the burden of monthly minimums, contracts, or surprises. With a full-scale service portfolio, our mission is to secure more than just technology, as a “Partner to the Partner”. Learn more at, or email

Looking for an easier way to market your IT services business on the Internet? ASCII has partnered with Vertical Axion to create a new service that makes Internet Marketing easy and affordable! The Vertical Axion Internet Marketing Service has been specifically designed for ASCII members. The program was developed by an IT company and MSP of twenty years to deliver the type of focused marketing you need. Vertical Axion can help you drive your marketing engine and maintain your Internet presence all the way from blog content to website management. This takes very little effort and time from you, leaving you with ample opportunity to take care of your bottom line.

GreenLink Networks is a channel only provider of Business VoIP Services. Their services include Cloud Business Phone Service (Hosted PBX), SIP trunking and SIP to PRI or Analog services. GreenLink was started by an MSP with an ambition to achieve the right balance between flexibility in how the services are offered to customers, the reliability expected in uptime and quality, and the commitment to partners in terms of channel only, commission, bonuses and product enablement.

GreenLink is honored to have earned recognition for having the most flexible and generous partner program in the channel.  Within the ASCII community Greenlink has won Best Revenue Generator and Best Partner Program awards multiple times. Their “can do” and friendly attitude as they support their partners and customers is really what sets them apart.  For more info, visit

MSP360 provides full-featured, easy-to-use, cloud-based backup and disaster recovery solutions to IT service providers, businesses, and consumers. MSP360’s flexible, storage-agnostic approach allows customers to choose the public-cloud storage provider that best fits their needs and budget, making MSP360 highly affordable for businesses and consumers and profitable for service providers.

NUSO delivers complex cloud communication solutions in real-time through authorized channel partners serving the small to medium business (SMB) and enterprise markets. Natively developed real world business communication tools seamlessly connect you to your customers, vendors, and team members across all platforms including desktop, desk phone, and mobile devices.

We simplify unified communications (UCaaS) and contact center (CCaaS) with phone, text, chat, and collaboration, so you never miss an opportunity. Other providers take weeks to deploy what NUSO can satisfy in minutes. Learn more at

RapidFire Tools, Inc creates innovative business-building technology tools for MSPs. ITSPs use products from RapidFire Tools to close more business, offer more services, and make more money. The company’s offerings include Network Detective®, a suite of IT assessment, documentation and reporting tools; Audit Guru, compliance process automation; and Cyber Hawk, an appliance that enables an MSP to offer insider cyber threat detection and alerting.

To learn more, visit or call 678-323-1300.

Vade Secure helps SMBs, enterprises, ISPs and OEMs protect their users from advanced cyberthreats, such as phishing, spear phishing, malware, and ransomware. The company’s predictive email defense solutions leverage artificial intelligence, fed by data from 600 million mailboxes, to block targeted threats and new attacks from the first wave. In addition, real-time threat detection capabilities enable SOCs to instantly identify new threats and orchestrate coordinated responses. Vade Secure’s technology is available as a native, API-based offering for Office 365, as cloud-based solutions, or as lightweight, extensible APIs for enterprise SOCs.

Acronis leads the world in cyber protection – solving safety, accessibility, privacy, authenticity, and security (SAPAS) challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions that run in hybrid cloud environments: on-premises, in the cloud, or at the edge. Enhanced by AI technologies and blockchain-based data authentication, Acronis protects all data, in any environment, including physical, virtual, cloud, mobile workloads and applications.

With 500,000 business customers, and a powerful worldwide community of Acronis API-enabled service providers, resellers and ISV partners, Acronis is trusted by 100% of Fortune 1000 companies and has over 5 million customers. With dual headquarters in Switzerland and Singapore, Acronis is a global organization with offices worldwide and customers and partners in over 150 countries. Learn more at

Buffalo Americas is a leading provider of easy-to-use technology solutions and reliable pre- and post-sales support. We build top-quality storage, networking, and other technology-related solutions that simplify your experience and deliver a solid return on your investment.

Our network attached storage devices, many with scale-as-you-go options, are installed with pre-tested hard drives that eliminate the hassle of sourcing and testing drives, saving you time and money.

Interested in learning more? Buffalo’s award-winning team of helpful technical experts are on-hand 24/7 in North America to make the process of choosing, buying, and using our products as smooth and easy as possible.

Carbon Systems is the go-to hardware supplier for MSPs and IT service providers. Through our un-paralleled ease of ordering, pre-prepped hardware and no hassle warranty we make it easy to get business class solutions to your customers.

ChannelOnline is a web-hosted sales automation software with an ecommerce storefront that enables VARs and MSPs to manage business processes including quotes and proposals, procurement, and e-commerce stores all from one application. Aggregated catalogs and live pricing detail from major suppliers, such as Ingram Micro and Tech Data, are visible from a single application dashboard. At the foundation of ChannelOnline is DataSource™, CNET’s premier product data, which powers many of the world’s largest ecommerce sites and is included in every subscription at no additional cost. Visit to learn more.

Spectrum is a national provider of fiber and coaxial based technology solutions, serving over 25M customer in 41 states. The Spectrum Partner Program provides best-in-class telecommunication services such as Internet, Voice, TV, Data Networking, and Cloud solutions to small, medium and enterprise level customers.

The Business Solutions Network is a proud partner of The ASCII Group. Our portfolio of IT media titles – including Channel Executive magazine, Software Executive magazine,,, and – offers you the most in-depth, peer-driven editorial content in the IT industry. The stories we bring you are sure to inform, educate, and inspire. Much of our editorial coverage is developed in close partnership with ASCII and features the inside stories of exemplary, successful members of the organization.

ChannelPro Network provides targeted business and technology information for IT channel partners who serve small and midsize businesses (SMBs). Via its websites, live events, and the monthly ChannelPro-SMB magazine, The ChannelPro Network delivers expert opinion, analysis, news, product reviews, and advice vital to a channel partner’s business success. Perspectives from partners, vendors, distributors, and analysts are spotlighted daily. No other media company focuses on the small and midsize IT marketplace like The ChannelPro Network.